After-Sales Policy: Defect Compensation Plan
(No Return / Partial Refund Policy)
📌 Core Principles
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No Returns Accepted Under Any Circumstances
Due to product nature and privacy/security considerations, all orders are considered final upon delivery acceptance. We do not accept returns, exchanges, or full refund requests. -
Partial Refund for Verified Defects
If you identify visible craftsmanship defects or shipping damage upon delivery, you may qualify for compensation up to 30% of the order value (non-cash credit).
🔍 Qualifying Defects (Eligible for Partial Refund)
Claims must be submitted within 48 hours of delivery acceptance for:
✅ Cosmetic Flaws: Visible scratches/dents on case, dial stains, misaligned hands, lume paint peeling
✅ Functional Failures: Stuck seconds hand, non-advancing date wheel, crown threading failure (video proof required)
✅ Shipping Damage: Crushed packaging, cracked crystal, broken strap (full unboxing video required)
❌ Exclusions: Timekeeping variance (±90 seconds/day normal), subjective appearance issues, non-visible movement defects
⚠️ Mandatory Claim Procedure (All Steps Required)
Step 1: Immediate Inspection & Documentation
▶️ Inspect package exterior before accepting delivery. Refuse acceptance if outer box is damaged and contact us immediately with photos.
▶️ Film continuous, unedited unboxing video showing: tracking number → unsealing process → close-up inspection of watch from all angles.
Step 2: Submit Evidence Within 48 Hours
▶️ Email the following to：flipped1314520@gmail.com
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HD photos of defects
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Full unboxing video
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Order number
▶️ Email subject format:[Partial Refund] Order #XXXX + Brief Issue Description
Step 3: Compensation Determination
▶️ We will evaluate evidence within 72 hours and respond via email:
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Tier A Defect (functional impact): 15%-20% order value credit
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Tier B Defect (minor cosmetic): 5%-10% order value credit
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Insufficient evidence / late submission: Claim rejected
🛡️ Legal Disclaimer (Must Read)
▸ Partial refunds are goodwill gestures not legal obligations. Accepting this policy constitutes waiver of your right to return.
▸ All compensation amounts are final resolution – no additional claims/disputes permitted.
▸ Failure to follow procedures voids eligibility.
▸ Policy does NOT cover:
- Claims submitted >48 hours post-delivery
- Orders without unboxing video
- Purchases via unauthorized channels (resellers, 2nd-hand platforms)
💡 Why This Policy?
① Reduces Mutual Risk
› Eliminates return shipping disputes & customs seizures
› Prevents “bait-and-switch” fraud (industry concern)
② Protects Core Interests
› You receive compensation without returning goods
› We maintain sustainable premium service standards
③ Enhances Quality Control
› Compensation system drives rigorous 360° pre-shipment inspections